Refund Policy
Effective September 18, 2026
The short version.
- Cancel premium any time. It stays on until the end of the period you paid for, and does not renew.
- Forgot to cancel? Write within 7 days of a renewal and we will refund it.
- Coins are final once they land in your account.
- If something went wrong (charged twice, coins never arrived), we fix it or refund it. Always.
What you can buy
| Item | Price |
|---|---|
| Premium membership, monthly | $2.99 a month, renews monthly |
| Premium membership, yearly | $24.99 a year, renews yearly |
| 300 coins | $1.99 |
| 1,000 coins | $4.99 |
| 2,500 coins | $9.99 |
Prices are in US dollars. Tax is added at checkout where it applies, and your checkout may show the price in your local currency.
Premium membership
- Cancelling. Cancel from the STORE tab with "Manage membership". You keep premium until the end of the period you already paid for, and you are not charged again.
- Renewals you did not mean to pay for. If a renewal charged you and you meant to cancel, write to us within 7 days of the charge and we will refund that renewal and end the membership. The 150 monthly coins that came with it are removed, or as many of them as you have not spent.
- Partial periods. Otherwise we do not refund the unused part of a month or year, except where the law requires it.
- Deleting your account ends a website membership straight away. We refund the unused part of a yearly membership if you ask within 30 days of deleting.
Coins
- Coin purchases are final. Coins are delivered to your account the moment you pay, so we do not refund a coin pack once its coins have arrived, whether or not you have spent them, except where the law requires it or something went wrong (see below).
- Coins have no cash value and are never paid out, as the Terms explain.
When something goes wrong
If you were charged twice, charged for something you did not receive, or your coins or membership did not arrive, write to us and we will either deliver what you paid for or refund you in full, whichever you prefer. There is no time limit on this.
How to ask
- Bought on the website: email support@dailyduel.app from the address on your account, and say what you bought and when. Website purchases are sold through Link, Stripe's checkout service, and you can also ask Link support directly. Link may issue a refund within 60 days in some cases.
- Bought in the Android app: Google Play handles those payments, so refunds go through Google Play's refund process. You can also write to us and we will help.
Refunds go back to the way you paid. They usually appear within 5 to 10 business days, depending on your bank.
Your rights under the law
Nothing here takes away a right you have under the law where you live. In the EU and the UK you normally have 14 days to withdraw from an online purchase. For digital items delivered straight away, that right ends when you agree at checkout to immediate delivery. Our renewal refund still applies.
Chargebacks
Please write to us before disputing a charge with your bank. It is faster for you. If a charge is disputed, we may pause the account involved until the dispute is settled.
Contact
SudoBloom, LLC · support@dailyduel.app